Step 1: Go to the Help Center

Visit hoydoon.com and scroll to the bottom of the page.

• • Visit hoydoon.com and scroll to the bottom of the page.
  • Click on Help Center to access support resources.

Step 2: Submit a Request

• • Once in the Help Center, click Submit a request at the top right of the page.
  • You'll see a form titled Submit a request where you can select the type of issue you are experiencing

Step 3: Select the Most Relevant Option

From the drop-down menu, choose the option that best fits your situation. Some options available include:

• • General Inquiry
  • General Inquiry Assistance
  • I'm seeking to update my contact details
  • I'm an agent and I'm unable to edit my listings
  • My listing was flagged for review
  • Inaccurate listing information

Tip: If you're reporting a problem with a specific listing, choose the option that most closely matches your issue (such as "Assistance" or "My listing was flagged for review"). Add detailed information about the listing in the description field.

Step 4: Describe Your Problem

• • Provide as much detail as possible about the problem. Include the listing title, link, or any information that will help our team quickly locate and address the issue.
  • Attach screenshots if necessary to help explain your concerns.

Step 5: Submit the Request

• • Review all the information you've provided to ensure accuracy.
  • Click Submit to send your request to our support team.

Step 6: Use Live Chat for Immediate Help

• • Click the chat bubble and select "I have a question" or "Tell me more" to connect with a support agent in real time.

What Happens Next?

Once you submit your report, our support team will carefully review the details you've provided. We aim to ensure every concern is thoroughly evaluated, so a member of our team will follow up with you directly—either through email or live chat—depending on your selected contact preference or the nature of the issue.

Most issues are resolved within 24 to 48 hours, especially if all necessary information is included in your report. However, more complex cases—such as those requiring coordination with other users, verification of sensitive data, or in-depth technical investigation—may take a bit longer. In such cases, we'll keep you updated throughout the process to ensure you're informed every step of the way. Your patience and cooperation help us resolve matters efficiently and fairly.

Need More Help?

If you don't receive a timely response or feel that your issue hasn't been fully resolved, we encourage you to follow up. You can reach out to our support team through the live chat feature on our website for real-time assistance, or you can submit a new support request with updated details or additional context. We understand that unresolved issues can be frustrating, and we're committed to making sure every concern is addressed properly. Your follow-up helps us prioritize and respond more effectively, ensuring you get the support you need as quickly as possible.

Your feedback keeps Hoydoon safe and reliable for everyone. Thank you for helping us improve our community!