What Do I Do If a Listing Has Incorrect Information?
If you find a listing on Hoydoon that includes incorrect or outdated information—such as the wrong price, mismatched photos, or inaccurate property details—it’s easy to report it. Just go to the listing page, either on our website or in the Hoydoon mobile app, and look for the “Report Listing” option. Tap or click it, choose the issue you noticed, and add a short comment if needed. Our team will review the report and take action to correct or remove the listing if necessary. This helps us keep Hoydoon accurate and useful for everyone.
Why Should I Report Incorrect Information?
- On the Hoydoon Website:
- Go to the Listing:Open the listing that has the wrong information.
- Scroll Down to Help Center:At the bottom of the page, click on Help Center.
- Submit a Request:Click Submit a request at the top right of the Help Center page.
- Select the Most Relevant Option:In the dropdown, select the option that fits your issue (for example, “Assistance” or “General Inquiry”).
- Describe the Problem:Clearly explain what is incorrect (e.g., “The location is wrong,” “Photos don’t match the description,” etc.). Include a link to the listing if possible.
- Submit:Click Submit to send your report to our support team. We’ll review and get back to you, usually within 24–48 hours. .
On the Mobile App:
- Go to Your Profile:Tap Profile at the bottom right of the app.
- Find Support in Resources:Under Resources, tap Support.
- Submit a Request or Contact Support:Use the options provided to send a message about incorrect information. Be sure to include the listing details and describe exactly what is wrong.
- Follow Up If Needed:Our team will review your report and reach out if more info is needed.
For Fast Support: Use Live Chat
To get in touch with our support team on the website, simply tap the chat bubble located at the bottom right corner of your screen. This will open a live chat window where you can start a conversation and get assistance in real time. If you're using the Hoydoon mobile app, head to the Support section in the menu. There, you'll find easy-to-follow prompts that will guide you to the help you need, whether it's through automated suggestions or connecting you with a team member for more specific issues
What Happens Next?
To get in touch with our support team on the website, simply tap the chat bubble located at the bottom right corner of your screen. This will open a live chat window where you can start a conversation and get assistance in real time. If you're using the Hoydoon mobile app, head to the Support section in the menu. There, you'll find easy-to-follow prompts that will guide you to the help you need, whether it's through automated suggestions or connecting you with a team member for more specific issues.
What Happens Next?
Once you submit a report, our team carefully reviews the details to understand the issue. In some cases, we may reach out to the listing owner to verify the information or request clarification. Based on our findings, the listing will be updated with the correct details or removed entirely if it doesn't meet our guidelines. You can typically expect to hear back from us within 24 to 48 hours, as we work to resolve reports as quickly and efficiently as possible.
Need More Help?
If your issue hasn’t been fully resolved, feel free to reach out to us again through the Support section or Live Chat. Our team is always available to assist you and make sure your concerns are addressed. Your feedback plays an important role in helping us maintain a platform that’s accurate, reliable, and helpful for everyone using Hoydoon. We truly appreciate your support!