How to Report Inappropriate Messages or User Behavior

At Hoydoon, creating a safe, respectful, and welcoming environment for all users is one of our top priorities. We believe that every interaction on our platform—whether you're searching, listing, renting, or simply exploring—should be grounded in mutual respect and trust. That's why we take reports of inappropriate messages, harassment, or any form of misconduct seriously.,If you ever encounter or witness behavior that feels unsafe, disrespectful, or out of line with our community standards, we encourage you to report it right away. Your feedback helps us take swift action, hold users accountable, and ensure that Hoydoon remains a space where everyone can connect and engage with confidence. Together, we can build a stronger, safer community—one where people feel empowered, supported, and protected every step of the way.

What Count’s as Inappropriate Behavior?

Inappropriate messages or user behavior can take many forms, and it's important to recognize when something crosses the line. This may include actions such as harassment, threats, or bullying, as well as the use of offensive, discriminatory, or abusive language. It also extends to spam, scams, or suspicious requests—like asking for money or personal information—that can compromise your safety or trust. More broadly, any conduct that makes you feel uncomfortable, unsafe, or disrespected has no place on Hoydoon. We encourage you to speak up and report anything that doesn’t feel right, so we can take action to protect you and the wider community.

How to Report on Hoydoon

If you ever receive inappropriate messages or notice behavior that seems concerning, the most effective way to address it is by reaching out to our Support team directly. Our team is here to listen, take your concerns seriously, and respond promptly to ensure that your experience on Hoydoon remains safe and respectful. Reporting helps us take appropriate action and maintain the integrity of our community for everyone involved.

On the Hoydoon Mobile App:

1. Go to Your Profile
Tap the Profile icon at the bottom right.
2. Find "Support"
Under the "Resources" section, tap Support.
3. Submit a Request or Message Support
Describe the inappropriate message or behavior in as much detail as possible. Include the username and any relevant information to help us investigate quickly.

On the Hoydoon Website:

1. Go to Help Center
Scroll down to the bottom of the page and click on Help Center.
2. Submit a Request
Click the "Submit a Request" button and provide a clear description of the issue you're reporting. If available, include any relevant details or screenshots to help our team understand and address the situation more effectively.

What Happens Next?

Once your report is submitted, our support team will review it with care and full confidentiality. If additional information is needed, we may reach out to you to better understand the situation. Should we determine that a user has violated our community guidelines, we’ll take the appropriate action—which may include issuing a warning, temporarily suspending access, or permanently removing the account—to ensure Hoydoon remains a safe and respectful space for all.

Your Safety is Our Priority

To ensure your safety and protect your personal information, we strongly recommend keeping all communication within the Hoydoon platform. Engaging with users through our secure messaging system helps us monitor interactions, address potential issues quickly, and maintain a trusted environment for everyone. Avoid sharing personal or financial details with anyone you don’t know or fully trust, as doing so could put you at risk.

If at any point you feel unsure, uncomfortable, or unsafe during your experience, please don’t hesitate to contact our Support team. Your concerns matter, and your reports play a vital role in helping us maintain the integrity and safety of the Hoydoon community.

Thank you for doing your part to help keep Hoydoon a safe, respectful, and welcoming space for all.